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Multi-Channel AI Chatbot Design
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Multi-Channel AI Chatbot Design

VBOUT
EBRD Innovation Programme
Software & AI
2025

The Challenge

VBOUT’s old chatbot could not keep up. It had limited scalability, weak memory of context, narrow language reach, and rising costs. These problems blocked the engagement goals of its marketing platform.

Our Solution

LAUIH designed a next-generation AI chatbot architecture for many channels. It uses generative AI, vector retrieval, and retrieval-augmented generation. It adds real-time data intake and language processing in over 60 languages. It also adds serverless infrastructure and end-to-end encryption. It explains its answers with source citations.

The Results

VBOUT received a validated chatbot architecture and roadmap. A survey of 112 participants showed that 74% wanted real-time updates. In the same survey, 68% reported better relevance. The design improves scalability, retrieval accuracy, language reach, security, and user experience.

Key Metrics

60
Languages supported
74
Real-time updates requested (%)
68
Relevance uplift (%)
112
Survey sample

How we deliver projects like this

LAU Industrial Hub projects are delivered by on-demand multidisciplinary teams of faculty leads, alumni seniors, and student contributors, assembled to fit each project. Work runs as a fixed-scope or milestone-based engagement under NDA-first controls, and partners keep full intellectual property on deliverables. To explore a similar project, book a call or send us a message and we will respond within five business days.

Technologies Used

Generative AI
Retrieval-augmented generation
Vector search (FAISS)
AWS Lambda
Multilingual NLP

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By the LAU Industrial Hub team · Last updated

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