AI-Powered WhatsApp Customer Support Chatbot
The Challenge
Wakilni’s WhatsApp customer support could not scale with its growing logistics and e-commerce business. Manual handling caused slow replies and repetitive work. Support teams were under growing pressure.
Our Solution
LAUIH designed an AI-powered WhatsApp chatbot architecture. It supports Arabic, English, code-switching, and Arabizi. It connects to order, CRM, and payment systems. It supports live order tracking, cancellation, and pickup scheduling. It escalates to people based on customer sentiment. It uses AES-256 encryption, OAuth2, and privacy-by-design.
The Results
Wakilni received a scalable chatbot architecture that understands context. In a survey of 117 responses, 64% named slow replies as the top issue and 57% preferred an AI chatbot to shorten waits. This shaped the focus on speed, automation, and secure design.
Key Metrics
How we deliver projects like this
LAU Industrial Hub projects are delivered by on-demand multidisciplinary teams of faculty leads, alumni seniors, and student contributors, assembled to fit each project. Work runs as a fixed-scope or milestone-based engagement under NDA-first controls, and partners keep full intellectual property on deliverables. To explore a similar project, book a call or send us a message and we will respond within five business days.
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Book a call →By the LAU Industrial Hub team · Last updated